Refund & Returns Policy – Ethos Peptides UK
Overview
At Ethos Peptides UK, customer satisfaction and product integrity are important to us. Due to the specialist nature of research products, all returns and refund requests are reviewed on a case-by-case basis.
Our standard return period is 30 days from the date of delivery. After 30 days, we may be unable to offer a refund, replacement, or exchange.
To be eligible for a return, products must:
- Be unused and unopened
- Remain in their original packaging
- Be returned in the same condition received
Proof of purchase or order confirmation is required for all return requests.
Non-Returnable Items
For safety, quality control, and product integrity reasons, certain items cannot be returned, including:
- Opened or used products
- Reconstituted materials
- Products stored outside recommended conditions
- Clearance or sale items
- Gift cards
- Downloadable software or digital products
- Certain health or personal care items
We reserve the right to refuse returns that do not meet these conditions.
Damaged, Incorrect, or Defective Products
If you receive a damaged, incorrect, or defective item, please contact us within 7 days of delivery at {email address}.
Please include:
- Your order number
- Product name(s)
- Description of the issue
- Photos of the packaging and affected product(s)
Once reviewed, we may offer:
- A replacement product
- Store credit
- A partial or full refund (where appropriate)
All resolutions are provided at the sole discretion of Ethos Peptides UK.
Refunds
Once your return has been received and inspected, we will notify you via email regarding approval or rejection of your refund request.
If approved, refunds will be processed back to the original payment method within a reasonable number of business days.
Please note:
- Shipping charges are non-refundable
- Return shipping costs may be deducted from refunds where applicable
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider or credit card company
- Contact your bank, as processing times may vary
If you still have not received your refund, please contact us at {email address}.
Exchanges
We only replace products if they are defective, damaged, or incorrect.
To request an exchange, please email {email address} with your order details before returning any product.
Do not send products back without prior authorisation.
Refused or Undeliverable Packages
If a package is refused or returned due to an incorrect address or failed delivery attempt, we may issue a partial refund minus shipping and carrier fees, provided the items are returned in acceptable condition.
Temperature-sensitive products may not qualify for refund if product integrity may have been compromised during return transit.
Return Shipping
Approved returns should be sent to:
{Physical Address}
Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a tracked and insured shipping service for higher-value items, as we cannot guarantee receipt of returned packages.
Research Use Only Notice
All products sold by Ethos Peptides UK are intended strictly for laboratory research purposes only.
Products are not approved for human or animal use and must not be used to diagnose, treat, cure, or prevent any disease or medical condition.
Need Help?
For questions regarding refunds, returns, or exchanges, please contact us