Shipping & Returns Policy – Ethos Peptide Research

1. General Notice – Research Use Only

All products supplied by Ethos Peptide Research are for laboratory research use only.

They are not intended for human or animal consumption and must not be used to diagnose, treat, cure, or prevent any disease or medical condition.

By placing an order, you confirm that you are a qualified researcher, laboratory, or research institution and that all products will be used strictly for research purposes in an appropriate laboratory environment.

2. Shipping Information

2.1 Order Processing & Cut-Off Time

Orders placed before 2:00 PM [timezone] on business days are typically shipped the same day.

Orders placed after 2:00 PM, or on weekends and public holidays, will be processed and shipped on the next business day.

During peak periods, processing times may be slightly longer, but we aim to dispatch all orders as quickly as possible.

2.2 Shipping Regions

Ethos Peptide Research does not ship internationally.

We only ship within the regions listed at checkout (e.g., United States and applicable U.S. territories).

Customers are responsible for ensuring that ordering and receiving research-only products complies with all applicable local laws and regulations.

2.3 Shipping Methods & Carriers

We currently ship via:

  • UPS
  • USPS (United States Postal Service)

Available shipping options, delivery estimates, and pricing are shown at checkout. Delivery times are estimates only and may be affected by carrier delays, weather conditions, or other external factors.

2.4 Shipping Rates

Shipping costs are calculated at checkout based on destination, order size/weight, and selected shipping method.

Promotional or flat-rate shipping (if offered) will be clearly displayed on the website or checkout page.

2.5 Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information (where available).

Please allow up to 24 hours for tracking updates to appear after the carrier receives the parcel.

2.6 Incorrect or Incomplete Addresses

It is the customer’s responsibility to provide a complete and accurate shipping address.

Ethos Peptide Research is not responsible for delays, loss, or non-delivery resulting from incorrect or incomplete address details.

If an error is identified after ordering, please contact us immediately at [support email]. If the order has not shipped, we will make reasonable efforts to update the address.

3. Risk of Loss, Damaged, or Missing Shipments

3.1 Risk of Loss

Once an order has been handed over to UPS or USPS, the risk of loss or damage transfers to the customer.

We are not responsible for packages that are delayed, lost, stolen, or damaged during transit by the carrier.

3.2 Damaged or Missing Items

If your order arrives damaged or appears incomplete:

Please:

  • Retain all packaging materials
  • Take clear photos of:
    • Outer shipping box
    • Shipping label
    • Internal packaging and product(s)

Then contact us within 48 hours of delivery at [support email] with your order details.

We will review the case and may, at our discretion, offer a replacement, partial credit, or assist with a carrier claim depending on findings.

4. Returns, Refunds & Exchanges

4.1 All Sales Generally Final

Due to the nature of research chemicals:

All sales are generally final.

We cannot accept returns for:

  • Opened, used, or altered products
  • Improperly stored products
  • Products returned without authorisation
  • Items purchased from unauthorised sellers

4.2 Damaged, Incorrect, or Defective Products

If you believe you received a damaged, incorrect, or defective item, contact us within 7 days of delivery at [support email].

Please include:

  • Order number
  • Product details
  • Description of issue
  • Supporting images (if available)

After review, we may (at our sole discretion):

  • Replace the product
  • Issue store credit
  • Provide a refund for affected items

We may request additional information related to handling or storage for quality assessment purposes.

4.3 Returns Authorisation

Do not return any product without prior authorisation.

Approved returns will be provided with instructions. Unauthorized returns may be refused.

5. Order Cancellations & Refused Shipments

5.1 Order Cancellations

To cancel an order, contact us immediately at [support email] with your order number.

If the order has not been processed or shipped, we will attempt to cancel and issue a refund.

Once an order has been processed or dispatched, cancellation may no longer be possible.

5.2 Refused or Undeliverable Packages

If a package is refused or returned due to an incorrect address or failure to receive, we may (at our discretion):

  • Issue a partial refund minus shipping and return fees
  • Only if products are returned in unopened, resellable condition

Temperature-sensitive or time-sensitive items may not be eligible for refund if product integrity is compromised.

6. Regulatory & Safety Disclaimer

All products are not approved by the FDA or any regulatory authority for human or veterinary use.

Products must never be used in humans, animals, clinical trials, or as drugs, supplements, cosmetics, or food additives.

All handling must be performed by trained personnel using appropriate PPE and in accordance with institutional and local safety regulations.

7. Contact Information

For any questions regarding this Shipping & Returns Policy, please contact us

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